Cancellation and Refund Policy

Last updated on August 23, 2024

At Azurro, we aim to offer a fair and transparent cancellation and refund policy to accommodate changes in your plans. Below are the details of our policy:

1. Cancellation Timing and Refunds

  • Cancelled Before 24 Hours: If you cancel your booking more than 24 hours before the scheduled time, you will receive a full refund. We want to provide you with flexibility and convenience in managing your bookings.
  • Cancelled Before 6 Hours: Cancellations made between 6 and 24 hours before the scheduled time are eligible for a 50% refund. This partial refund accounts for the shorter notice period while still acknowledging your situation.
  • Cancelled Within 6 Hours: Cancellations within 6 hours of the scheduled booking time are non-refundable. We are unable to process refunds due to the limited time available to reallocate the reserved slot.

2. Process for Cancellation

To cancel your booking, follow these steps:

  • Navigate to the Home page on our website.
  • Click on the Menu (top right of the screen).
  • Select Bookings and Cancellations.
  • You will be directed to write an email to us to complete your cancellation request.
  • Alternatively, you can email us directly at contact@azurro.online for assistance.

3. Refund Processing

Refunds will be processed to the original payment method used at the time of booking. After your cancellation request is confirmed, please allow 1-2 working days for the refund to be completed. We strive to handle refunds efficiently for your convenience.

4. Contact Information

For further assistance with cancellations or refunds, please reach out to us at contact@azurro.online. Alternatively, use the contact form available on our website for support.

5. Policy Changes

Azurro reserves the right to modify this policy at any time. Any changes will be communicated via our website or through direct notifications to ensure you are informed of the latest terms.

Thank you for your understanding and cooperation with Azurro's cancellation and refund policy.